CLUSTER CLEAR EVENTS SOLE PROPRIETORSHIP LLC

Privacy & Terms

Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED 05 cancellation fee. This is a common carrier fee for package interception. If you decide you want to cancel your order after the item has clicked, you will be charged the shipping.

Refund Policy

In case of order cancellation, your refund will proceed within 14-20 business days from submission of your cancellation. We will update you via email once your refund has been initiated. The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy. If the company does not get a response from the customer within a week, the order gets canceled automatically. If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by the customer. Refunds will only be provided through the bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.

Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the laws of the United Arab Emirates (UAE).

We may collect the following types of personal information from you:

  • Name
  • Contact information (email address, phone number)
  • Event details
  • Photographic images taken during the event

We collect information through:

  • Online inquiries and bookings
  • On-site interactions during events

We collect and use personal information for the following purposes:

  • Facilitating bookings and reservations
  • Providing customer support
  • Improving our services
  • Marketing and promotional activities with your consent

By using our services and providing personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

We do not sell or rent your personal information to third parties. We may share information with Our Customer service team for the feedback, service improvisation.

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

You have the right to access, correct, or delete your personal information. To exercise these rights or for any privacy-related inquiries, please contact us at [social@cluster-clear.com].

We may engage third-party services to enhance and support our operations. These services may include payment processing, customer relationship management, and marketing.

When renting our photo booth, clients are granted the ability to recreate their own branding shell for the booth. However, it is explicitly prohibited for clients to hide or replace Cluster Clear Events LLC’s identity or place their logo on the booth itself. No one is allowed to use, share or promote Cluster Clear Events Photo Booth under any their brand’s identity.

We may update this Privacy Policy periodically. Any changes will be posted on our website, and you are encouraged to review this policy regularly.

Our services are not directed towards children under the age of [10 years]. We do not knowingly collect personal information from children.

For any privacy-related concerns or inquiries, please contact:

Cluster Clear Events LLC.  Al Nahyan, Hr@cluster-clear.com 02 6668685